Cancelation Policy

ISCM Retreat Reservation Policy

We realize you may be booking your retreat many months in advance and that it may be challenging to make a financial commitment at this time. However, we require a minimum deposit to secure your reservation due to the high demand for ISCM retreats and to discourage last minute cancellations.

Of course, we understand situations may arise where you will be forced to change or cancel your reservation. In this case, please contact us as soon as possible at [email protected] or at 438-377-1597.

Should you be interested in booking another ISCM retreat that is currently full,  we can add your name to the wait list. Provided there’s enough time to make the necessary arrangements, we will contact you should an opening become available.

Retreat payments made to the ISCM are not refundable nor transferable.  Please understand such changes and cancellations lead to additional expenses for the ISCM and a lost opportunity for others to participate in a retreat. For more details, please refer to the FAQs below.

What happens if I need to change my retreat reservation?

The ISCM will do its best to book you into another retreat within three (3) months of your original reservation dates. Please review the retreats currently available here (link to page) and contact us at [email protected] or at 438-377-1597 to see what we can arrange for you.

If there are no other retreat dates that suit my schedule, may I cancel my reservation and get a refund?

Per our change and cancellation policy, ISCM retreat payments are not refundable nor transferable. Please understand such modifications may result in additional expenses for the ISCM and a lost opportunity for others to attend a retreat. We therefore encourage you to support our not-for-profit mission by donating the amount you have paid (in part or in full) to the ISCM.  These donations are tax deductible, and your receipt will be issued the following February for the calendar year in question.

In exceptional circumstances, we may be able to discuss other options with you.  If this is the case, please contact us at [email protected] or at 438-377-1597.

I made my deposit, but I missed the deadline for the balance of my payment. Can I still go to my retreat?

Without full payment, we will consider your retreat reservation cancelled.  Please note the ISCM will be sending you a reminder email four (4) weeks prior to your arrival to pay your retreat balance.  We’ll also follow up with you by telephone if we have not received your payment within three (3 weeks) of the start date.  If we still haven’t received any response from you after this, we’ll send you a final email confirming the cancellation.

I can no longer afford the full cost of the retreat I booked, but I would still like to attend. Is there anything you can do?

The ISCM is committed to providing high quality retreats to everyone, no matter their financial situation. If you’re experiencing difficulties, we would be pleased to provide you with a subsidy so you can still attend the retreat. Please contact us at [email protected] or at 438-377-1597 so we can discuss your situation.

If I’m on a waiting list for a retreat, do I still need to make a deposit?

No. A deposit is only required once a spot becomes available for the ISCM retreat you’re interested in booking.

Who can I contact if I have other questions about ISCM retreats?

Please contact our Registration Services team at [email protected] or at 438-377-1597 for any information you need about the retreats offered at Villa Saint-Martin.

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